How Salesforce Uses the Service Cloud

Join Atul Nanda, Chief Support Officer, Paul VanMaanen, VP Tech Support, and Sanjeev Balakrishnan, Sr Director, Customer Experience for a behind-the-scenes look at Salesforce's global support operations. Learn how we use Knowledge, Console, Case Feed, Communities, Live Agent, Wave and other Service Cloud functionality to provide World-Class Customer Service. (Alternatively join us during our second session on Thursday, Sep. 17, 2:00 - 2:40.)