How to: Service Cloud: Automate Your Case Management


Recorded in June 2020. To turn on closed captioning, select the CC button at the lower right-hand corner of this video.

Close cases quickly and efficiently by automating your case management process.

With guidance from our experts, learn how to streamline your case management from start to finish. You will learn how to create queues, implement auto-response rules, define assignment rules, and set criteria for escalations.

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