How Agentforce Works

Learn how Salesforce's Agentforce works and how to customize an out-of-the-box agent, like a service agent to deflect incoming support cases by answering customer questions. Create and define natural language topics, instructions, and actions that guide your agent on how to get work done. Use existing Salesforce Platform tools like prompt templates, Flows, Apex, and APIs to extend your agent. Lastly, tell your agent when to escalate to a human on high-priority and high-touch tasks.