Resiliency in Service: Being Proactive to Build Customer Relationships


Resilience, the ability to recover from or adjust to change, is now a characteristic of companies who will thrive in this ever-changing world.

In this interview, Brian Solis, Salesforce’s Global Innovation Evangelist joins Chris Doyle, CMO of AAA Carolinas, to discuss adapting to change during this pandemic. They dive into how these changes effect you long-term, how its changed perception from the customers, and how their business have shifted overall. Learn how they are focusing on mindset, utilizing technology to be flexible, and making data-driven decisions to adapt.