How To: Service Cloud: Set Up Entitlements & Milestones


Recorded in June 2020. To turn on closed captioning, select the CC button at the lower right-hand corner of this video.

Give your customers the level of support you’ve promised them. Entitlement management lets you define, enforce, and track customer service levels as part of your support management process.

This video is designed to help you understand how entitlements and milestones can be used to standardize processes and enforce the correct SLAs for your customers.