Learn how to create a Help Desk self service site with Salesforce

Speakers:
Miranda Young, Lead Solution Engineer
Bodine Beentjes, Associate Solution Engineer

Q&A:
Sven Vanhaeren, Lead Solution Engineer

Description:
Empowering your customers to self serve is a great first line of defence. It’s a way to allow your customers to get answers quickly to their most pressing questions, while taking the burden off your service agents. Have you thought about creating a help desk site but feel overwhelmed by the thought of all that is required to set up? Then watch the recording of the virtual masterclass around Self Service.

Find out how easy it is to set up communities for your customers and partners. We will guide you through a self service site built on Experience Cloud, our powerful digital experience platform on which you can secure websites, portals, and apps with connected data fast.

During the masterclass you will

• understand the different types of communities
• preview features that enable first class user experiences within communities
• get a behind-the-scenes look at Experience Builder and its wide array of ‘click not code’ tools.