Customer Success Score Overview

The Customer Success Score empowers you to achieve your goals faster, fosters stronger connections, and encourages shared ownership of success. It serves as a unifying force, bringing together employees, customers, and partners to embody the core value of Customer Success. With the Salesforce Customer Success Score, you can gain insights into your organization's performance through a self-service dashboard, track your progress and make data-driven decisions using historical trends and updates from your Customer Success Score, and take action to optimize your implementation with personalized and curated recommendations.

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Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.