Coach Reps and Drive Revenue with Einstein Conversation Insights

With Einstein Conversation Insights, sales and service managers can gain insights into their teams’ conversations and surface coachable moments to drive deals forward. Managers and reps can play recordings of conversations to gain visibility into mentions of competitors, products, custom keywords, pricing discussions, and other conversation trends.

(Salesforce Cloud product names are now Agentforce-branded – for example, Sales Cloud is now Agentforce Sales. You may still see Cloud names in Salesforce applications and documentation.)