Getting Started: Service Cloud: Service Cloud Einstein

Recorded in October 2021.

Improve your case data and optimize agent performance with predictive intelligence. Increase efficiency with case classification and wrap-up, and help customers find answers fast with article and reply recommendations.

A Salesforce expert will deliver recommendations for maximum impact, highlighting all features of Einstein for Service.

Check out our entire expert coaching catalog here: https://sfdc.co/expertcoachingportfolio