Resiliency in Service: Automation as the New Front Line in Customer Experience


Resilience, the ability to recover from or adjust to change, is now a characteristic of companies who will thrive in this ever-changing world. Join us to discuss how companies are quickly adapting to change.

Brian Solis, VP of Global Innovation Evangelist at Salesforce and Ranjana Clark, Head of Global & Americas Transaction Banking and Bay Area President at MUFG Union Bank discuss how MUFG Union Bank scaled operations and improved the client experience by using automation.